How long does my order take to ship?

Domestic orders typically arrive within 1-7 business days from the date of dispatch.

International orders may take between 7-21 business days to arrive

Do you offer international shipping? 

Domestic Shipping (Australia):

• Orders over $300 qualify for free shipping within Australia.

• For deliveries within Australia, a flat rate of AUD $18 will be charged for orders under $300.

• We utilize reliable local carriers for domestic shipments to ensure prompt delivery.

International Shipping:

• Orders over $500 qualify for free international shipping.

• International deliveries are facilitated through Australia Post, a trusted shipping service provider.

• The shipping cost for international orders is AUD $50 per order.

• Please note that international shipping times may vary depending on the destination country's customs procedures and regulations.

What is your return policy? 

At throughgoodpottery, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt for a full refund or exchange.

To initiate a return, simply contact us via email with your order number and reason for return. We will provide you a return label to make the process easy.
Once we receive your returned items, we will process your refund or exchange within 3-5 business days.